Your rights

A threat is not the same as legal power.

If a lender is pressuring you, separate what is documented from what is only a threat.

CRIB myth-buster

Can they really put me in CRIB?

Not just because they say so. CRIB says it is not a blacklist, and credit information is supplied through authorised or member lending institutions.

CRIB is not a blacklist

CRIB's own FAQ says it does not blacklist anyone and does not decide whether you get credit.

confirmedCRIB FAQ

Data comes through authorised channels

CRIB describes credit information as supplied by authorised lending institutions and member institutions, updated monthly.

confirmedCRIB FAQ on credit information

Collection pressure

Map the tactic to the right response.

Repeated calls, abuse, or social-media shaming

Reported pattern

Sri Lanka Police has warned about complaints involving harassing calls and defamatory social-media content linked to online loans. Save evidence and report serious threats.

reportedSri Lanka Police online-loan warning

CRIB threat with no licence proof

Verify before accepting it

Ask for the registered legal entity, licence category, and written basis for any CRIB claim. A message alone is not proof.

confirmedCRIB FAQ

Demanding OTPs, bank passwords, NIC photos, or private images

Do not share

Police cyber-safety advice tells the public not to share banking details, OTPs, passwords, PINs, NIC numbers, or personal photographs with third parties.

confirmedSri Lanka Police online-crime warning

Misuse of contact lists or private data

Data complaint route

If a lender or collector uses personal data outside what you agreed to, preserve proof and consider a complaint to the Data Protection Authority.

confirmedData Protection Authority contact page

New regulation

What Act No. 9 of 2026 does and does not do.

It includes customer-protection functions

The Authority is given functions including complaint handling for customers of licensed moneylending and licensed microfinance institutions.

confirmedAct No. 9 of 2026, section 4

It does not make every app lawful overnight

The Act's protections depend on licensing, appointed dates, rules, and enforcement. If a collector threatens you now, document it and use the relevant complaint route.

confirmedAct No. 9 of 2026

Sources used on this page

Being harassed? Get help